Support
Common problems are answered below: a run that didn’t take a zone, a take-over that didn’t count, a watch run that didn’t arrive, sign-in, reporting and deleting your account. If yours isn’t here, write to support@runbattle.io with your name#tag and your phone model. We answer in English and Russian.
My run didn’t take a zone
The run is still saved as a workout and its distance counts. Check these:
- The loop closed within 100 m of the start.
- The area is 0.01 to 5 km² and the route has at least 8 points.
- You didn’t move more than 100 m while the run was paused.
- The track isn’t sparse: fixes no more than 10 s apart on average, pauses no more than 20% of the run.
- You didn’t hold more than 6 m/s for 60 seconds.
- The ground wasn’t already someone’s zone: existing zones are cut out of a new one.
My take-over didn’t count
A take-over needs at least 90% of the contour covered within 30 m, at least 50% of your route on the contour, and a time faster than the record. The record is the whole run by the clock, pauses included.
A watch run didn’t arrive
Check that your watch app saves workouts to Apple Health, then pick the run to import in RunBattle. Apple Watch runs arrive with the route. With other watches it depends on their app: a run that comes with a route can capture a zone, and one without counts for distance and missions only.
My track jumps or breaks
The app drops GPS fixes less accurate than 50 m, so narrow streets and bridges can leave gaps. Open sky helps, and location access has to stay allowed during the run.
Sign-in
You can sign in with Apple or with a code sent to your e-mail. Sign-in with Google, Facebook and VK ID is coming. Use the same method every time: a different one opens a different account.
Report a player or a message
Tap Report in their profile or in the chat. If someone is in danger right now, call your local emergency number first.
Delete your account
You can delete your account in the app’s settings. That removes your runs, zones, friends and messages. Runs already saved to Apple Health stay there.
Privacy and data requests
To get a copy of your data or ask a question about it, write to privacy@runbattle.io.
Business inquiries
Partnerships and commercial offers go to business@runbattle.io; WhatsApp and Telegram links are on the partner page. Press can write to hello@runbattle.io. Questions about the game go to support@runbattle.io.
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